Refund Policy
At EAST TREE ECOM PRIVATE LIMITED , we are committed to making your shopping experience seamless and enjoyable. Before proceeding with your purchase, please take a moment to carefully read the following Terms & Conditions dhartiiwholesale.com, we aim to provide products of the highest quality along with exceptional customer service to meet your expectations.
By making a purchase, you acknowledge that you have read, understood, and agree to comply with the following Terms and Conditions.
As per our company policy, products may be returned within 7 days from the date of delivery. Refunds are issued only in cases of manufacturing defects or if an incorrect size (different from the one ordered) is delivered.
For all other return reasons, a credit note with a 90-day validity will be provided.
Returns & Replacements
Returns and replacements will be processed by the brand in cases where the customer receives an incorrect product — such as:
- An incomplete set
- Wrong style or size (different from the one ordered)
- A product with a manufacturing defect
However, the company reserves the right to apply shipping charges in situations subject to legal review or verification.
We recommend checking your product carefully upon delivery to ensure it matches your order details. If you believe your item qualifies for a refund or replacement, please contact our support team within the 7-day window for assistance.
Can I Cancel My Order?
Orders can be cancelled within 24 hours of placement. After that, cancellations are not accepted as processing begins. Once your order enters the processing stage, it cannot be modified or cancelled.